Our Process
A Clear Path to Resolution
We believe the process of resolving a dispute should be as stress-free as the outcome. Every step is transparent, structured, and designed to keep all parties informed and in control.
What to expect
From your first enquiry to a signed resolution agreement, our process is designed to be clear, predictable, and professionally managed. Most matters are resolved within days or weeks — not months or years.
Tell us about your dispute
The process begins with a confidential enquiry — by phone, email, or our online form. We'll ask you to briefly describe the nature of the dispute, the parties involved, and what outcome you're hoping for. There is no obligation at this stage, and everything you share is strictly confidential.
- Confidential initial enquiry
- No obligation to proceed
- Suitable for all types of disputes
- Response within one business day
Note
We assess every enquiry individually to recommend the most appropriate resolution pathway — mediation, arbitration, or a hybrid approach.
A complimentary conversation
We offer a complimentary initial consultation — typically 30–45 minutes — to discuss your situation in more detail, explain the process, and answer any questions. This session helps us understand the dispute and helps you understand whether our services are the right fit.
- Complimentary — no cost
- 30–45 minutes by phone or video
- Confidential and without prejudice
- Available to all parties individually
Note
We can conduct separate consultations with each party before any joint session — this is common and helps us prepare effectively.
Formalising the process
Once all parties agree to proceed, we prepare a mediation or arbitration agreement setting out the terms of the process — including confidentiality obligations, fees, and the scope of the dispute. All parties sign before any substantive sessions begin.
- Clear written agreement for all parties
- Confidentiality obligations formalised
- Transparent fee structure confirmed
- Scope and timeline agreed upfront
Note
Our agreements are straightforward and written in plain language — no legal jargon, no surprises.
Getting ready for the session
Before the main session, each party is invited to submit a brief position statement and any relevant documents. Our practitioner reviews all materials and may conduct individual pre-session calls to understand each party's interests and concerns in depth.
- Position statements from each party
- Relevant documents exchanged
- Individual pre-session calls available
- Practitioner review and preparation
Note
Good preparation is the foundation of a productive session. We guide each party through what to prepare and how.
Structured dialogue toward resolution
The mediation or arbitration session is conducted by our neutral practitioner — in person or by video. Joint sessions allow all parties to speak and be heard. Private caucuses give each party confidential time with the mediator. The practitioner facilitates dialogue, helps clarify issues, and guides parties toward common ground.
- In-person or video session
- Joint sessions and private caucuses
- Neutral, professional facilitation
- Typically one full day or less
Note
Most mediations are resolved in a single day. Complex matters may require follow-up sessions, which we schedule promptly.
Closing the dispute
When parties reach agreement, we document the outcome in a clear, written settlement agreement — signed by all parties before leaving the session. For arbitration, the arbitrator issues a binding written award. Either way, the dispute is formally closed with a legally recognised outcome.
- Written settlement agreement or arbitration award
- Signed by all parties
- Legally binding and enforceable
- Dispute formally and finally resolved
Note
Settlement agreements reached in mediation are binding contracts. Arbitration awards are enforceable in the same way as court judgments.
Common questions
Frequently asked
Have more questions? We're happy to talk through anything before you commit to a single step.
How long does the process take?
What does it cost?
Do I need a lawyer?
What if we don't reach agreement?
Ready to take the first step?
The initial consultation is complimentary and confidential. There is no obligation to proceed.
Confidential. No obligation. First consultation is complimentary.